If you are not completely satisfied with your purchase, I'm sorry to hear that. Please be in touch with me and let me know if you want a refund or an exchange.
Returned items must be returned in original packaging with any enclosed documentation. I'll issue a full refund on receipt, excluding the delivery charge. Alternatively, if preferred, I will also be happy to exchange the item.
Goods will only be accepted for return if they are returned within 5 days of delivery, unless I have notified you otherwise.
The item is your responsibility until it reaches me. Therefore for your own protection I recommend that you send the parcel using a delivery service that insures you for the value.
The cost of returning the item to me is your responsibility. Delivery charges are only refundable if it's determined that the original product is faulty and a refund is made.
Please also note I will refund an item if it is faulty, after a thorough check of the item. Please allow 7 working days for a refund to be processed.